Organisations have found when considering quality certification that they can also introduce an effective improvement system in the process. Whether your organisation is a not-for-profit or in business, it still requires a system that can effectively capture and document a whole range of opportunities for improvement from customer or client complaints; injuries and incidents to addressing organisation-wide issues.

An ideal continual improvement system should provide an improvement loop whereby issues do not get forgotten or left unresolved. The system also needs to be able to quickly and simply analyse root causes of problems and have a method to resolve them.

One of the best practice systems worldwide for improvement of an organisation is contained within the ISO 9001 standard. This system uses non-conformance/issue identification (a particular type of process variation) and a corrective-action process (a particular type of root cause analysis) in order to eliminate or reduce systemic problems.

Understanding and embracing these processes will enable your organisation to develop a continual improvement system that is effective and suits your specific needs. cIdeas is experienced to identify the needs of your organisation and design a continuous improvement system to suit your specific organisation.

Small to medium organisations do not normally have access to expensive databases to record the areas for improvement, therefore cIdeas is able to endorse a recognised electronic solution that does not require sophisticated IT knowledge to operate as part of an overall continuous improvement system.

The database has been developed to be used by all staff to record issues, incidents, complaints and raise suggestions which can be communicated to the whole organisation. Confidential information is protected by the use of easy-to-set-up permission levels for viewing, editing and reporting and a 3 month free trial is also available. Contact us for more information.